Privacy Policy for File Upload Pro

Introduction

File Upload Pro ("we", "our", or "us") is a Shopify application developed by Neural Matrix. This Privacy Policy explains how we collect, use, and protect information when you use our application.

Contact Information
Email: neuralmatrixapp@gmail.com

Information We Collect

1. Store Information

When you install File Upload Pro, we access:

• Store name and domain
• Store owner email address
• Product and variant information (for upload configuration)

2. Customer Upload Data

When customers use the upload widget, we collect:

• Uploaded image files
• Image metadata (dimensions, file size, DPI)
• Associated order and product information

3. Technical Data

• Browser type and version
• Device information
• IP address (for security purposes)

How We Use Information

We use collected information to:

• Provide file upload functionality on your store
• Process and optimize uploaded images
• Associate uploads with orders
• Improve our application performance
• Provide customer support

Data Storage and Security

Storage

• Uploaded files are stored securely on Cloudflare R2 cloud storage
• Database records are stored on secure PostgreSQL servers
• All data transmission uses HTTPS encryption

Retention

• Uploaded files are retained based on your configured retention period (default: 60 days)
• You can configure retention periods from 30 to 365 days in app settings
• Files are automatically deleted after the retention period expires

Security Measures

• All data is encrypted in transit (TLS/SSL)
• Access controls limit data access to authorized personnel only
• Regular security audits and updates

Data Sharing

We do NOT:

• Sell your data or customer data to third parties
• Share personal information for marketing purposes
• Access uploaded files except for technical support when requested

We MAY share data with:

• Cloudflare: For file storage (R2)
• Replicate: For AI image upscaling (only when feature is enabled)
• Law enforcement: If required by law

Third-Party Services

File Upload Pro integrates with:

Your Rights

You have the right to:

• Access: Request a copy of data we hold about your store
• Delete: Request deletion of your data and uploaded files
• Export: Export your upload records
• Opt-out: Disable specific features like AI upscaling

To exercise these rights, contact us at neuralmatrixapp@gmail.com

Merchant Responsibilities

As a merchant using File Upload Pro, you are responsible for:

• Informing your customers about file uploads and data collection
• Obtaining necessary consents from your customers
• Complying with applicable privacy laws (GDPR, CCPA, etc.)

Children's Privacy

File Upload Pro is not intended for use by children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Updating the "Last Updated" date
• Sending an email notification for major changes

GDPR Compliance (EU Users)

For users in the European Union:

• Legal Basis: We process data based on legitimate business interests and contractual necessity
• Data Controller: Neural Matrix
• Data Processor: We act as a data processor for customer upload data
• DPA: Contact us for a Data Processing Agreement if required

CCPA Compliance (California Users)

California residents have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt-out of sale of personal information (we do not sell data)

Contact Us

For privacy-related questions or requests:

neuralmatrixapp@gmail.com

We aim to respond to all inquiries within 48 hours.

This Privacy Policy is effective as of November 29, 2025.