At Neural Matrix, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify applications (including File Uploader Pro) and custom development services. Please read this privacy policy carefully.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our services:
Information You Provide
Contact information (name, email address, company name) when submitting quotes or inquiries
Store information necessary for app functionality (provided through Shopify's OAuth)
Files and content you upload through our applications
Communication records when you contact our support team
Automatically Collected Information
Usage data and analytics (app interactions, feature usage)
Device information (browser type, operating system)
Log data (IP address, access times, pages viewed)
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our applications and services
Communication: To respond to your inquiries, provide support, and send important updates
Analytics: To understand how users interact with our apps and improve user experience
Security: To detect, prevent, and address technical issues and security threats
Legal Compliance: To comply with applicable laws and regulations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
All data transmission is encrypted using SSL/TLS protocols
Data is stored on secure, encrypted servers with restricted access
Regular security audits and vulnerability assessments are conducted
Access to personal data is limited to authorized personnel only
We comply with Shopify's data protection requirements and API guidelines
File Uploader Pro Security: Files uploaded through our app are processed securely and are only accessible to the store owner. We do not access, view, or share your uploaded files without your explicit consent.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party services that help us operate our business (hosting, analytics)
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us explicit permission to share
6. Data Retention and Deletion
We retain your data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Account data is retained while your account is active
Uploaded files can be deleted at any time through the app interface
Upon app uninstallation, associated data is deleted within 30 days
You may request complete data deletion by contacting our support team
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain types of data processing
To exercise any of these rights, please contact us through our website or support channels.
8. Third-Party Services
Our applications integrate with Shopify and may use third-party services. These services have their own privacy policies, and we encourage you to review them:
Shopify Privacy Policy
Cloud storage providers (for file processing)
Analytics services
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: